Ajman Sewerage Customer Service Office Guide Dubai Sharjah UAE
When it comes to managing wastewater services in the UAE, Ajman Sewerage stands as a pioneering force in the region. As the first Public-Private Partnership (PPP) sewerage system in the UAE, understanding how to navigate their customer service offerings is crucial for residents and businesses across Dubai, Sharjah, and Ajman. This comprehensive guide will walk you through everything you need to know about the ajman sewerage customer service office and how to access their services efficiently.
Understanding Ajman Sewerage: A Brief Overview
Ajman Sewerage Private Company Limited represents a groundbreaking partnership between the Government of Ajman, BESIX, and Veolia – two international water treatment experts from the private sector. This innovative collaboration has created a sophisticated sewerage system that serves over 350,000 people daily across the emirate. The company operates an extensive network of more than 300 kilometers of sewer lines, 22 pumping stations, and a state-of-the-art wastewater treatment facility capable of handling 90 million liters per day.
The company’s commitment to excellence extends beyond infrastructure to customer service, making the ajman sewerage customer service office a vital touchpoint for residents and businesses seeking assistance with their wastewater management needs. Whether you’re a homeowner in Dubai looking to understand connection procedures or a business owner in Sharjah requiring billing support, these service centers are designed to provide comprehensive assistance.
Location and Accessibility of Customer Service Centers
VIP Customer Happiness Center
The primary ajman sewerage customer service office is strategically located to serve customers from across the region. The VIP Customer Happiness Center occupies the 6th Floor, Suite 605, of the Al Zahra Building, Block A, on Mohammed Salem Bu Khamis Street in Liwara 1, Ajman. This premium location offers a comprehensive range of services for high-priority customers and complex inquiries.
Branch Customer Happiness Center
For everyday transactions and routine inquiries, the Branch Customer Happiness Center provides convenient access on the Ground Floor of the Tahairi Building, located on Sheikh Maktoum bin Rashid Street in Al Rawdha 2, Ajman. This ajman sewerage customer service office location was specifically designed with contemporary aesthetics and is strategically positioned near the Rawdha bridge for easy accessibility.
Operating Hours and Contact Information
Understanding when and how to reach the ajman sewerage customer service office is essential for efficient service delivery. Both customer service centers operate Monday through Friday from 8:00 AM to 4:30 PM, providing ample opportunity for customers to visit during regular business hours.
For immediate assistance, customers can contact the dedicated call center at +971 (0)6 714 8888. This toll-free number connects you directly to trained customer service representatives who can handle a wide range of inquiries and provide real-time support. Additionally, customers can reach out via email at info@ajmansewerage.ae for non-urgent matters or detailed inquiries that require documentation.
Services Available at Customer Service Centers
New Connection Services
One of the primary functions of the ajman sewerage customer service office is facilitating new connections for residential and commercial properties. Whether you’re developing a new project in Dubai, Sharjah, or Ajman, the customer service team can guide you through the connection process, including:
Application submission and documentation requirements
Technical specifications and compliance standards
Timeline expectations and approval processes
Fee structures and payment options
Billing and Payment Support
Managing your sewerage bills becomes straightforward when you know how to utilize the ajman sewerage customer service office effectively. The centers provide comprehensive billing support, including:
Bill explanation and breakdown services
Payment processing and receipt generation
Account balance inquiries and payment history
Dispute resolution for billing discrepancies
Setup of automatic payment systems
Account Management Services
The customer service centers excel in providing account management services that help customers maintain their sewerage connections efficiently. These services include:
Account transfers for property ownership changes
Temporary disconnection requests for renovations
Permanent disconnection and clearance certificates
Account reactivation after temporary suspension
Update of contact information and billing addresses
Digital Services and Modern Conveniences
Recognizing the evolving needs of customers across Dubai, Sharjah, and Ajman, the ajman sewerage customer service office has embraced digital transformation. The company offers a comprehensive mobile application and website portal that enables customers to:
Submit service requests online
Track application status in real-time
Make payments securely through multiple channels
Access billing history and download statements
Schedule appointments with customer service representatives
This digital integration ensures that even customers who cannot physically visit the ajman sewerage customer service office can access essential services remotely.
Customer Feedback and Complaint Resolution
The company has established a robust feedback mechanism through its Customer Happiness Charter, which outlines clear standards for service delivery and complaint resolution. When you contact the ajman sewerage customer service office, you can expect:
Inquiry Handling Process
Instant response for call center and service center inquiries
Confirmation of receipt with case ID via SMS and email
Telephone follow-up for detailed responses
Status updates throughout the resolution process
Response timeframes of within 24 hours for website/mobile app inquiries
Complaint Resolution Framework
The ajman sewerage customer service office follows a structured approach to complaint resolution:
Urgent complaints: Resolved within 24 hours on working days
Normal complaints: Addressed within 3 working days
Complex complaints: Handled within 15 working days
This systematic approach ensures that customer concerns are addressed promptly and effectively, regardless of their complexity.
Special Services and Support
Move-Out Services
When relocating from properties in Dubai, Sharjah, or Ajman, the ajman sewerage customer service office provides essential move-out services. This includes account closure procedures, final bill settlement, and issuance of clearance certificates that may be required for property transactions or visa processing.
Technical Support and Consultation
Beyond routine administrative services, the customer service centers offer technical consultation for property developers, contractors, and facility managers. This includes guidance on system design, compliance requirements, and best practices for sewerage management.
Accessibility for International Customers
Given the diverse population across Dubai, Sharjah, and Ajman, the ajman sewerage customer service office is equipped to serve international customers with varying language needs and cultural backgrounds. The staff is trained to handle inquiries in multiple languages and can provide assistance with documentation translation when necessary.
Planning Your Visit
To maximize the efficiency of your visit to the ajman sewerage customer service office, consider the following preparation steps:
Required Documentation
Emirates ID or passport for identification
Property ownership documents or tenancy contracts
Previous bills or account statements
Power of attorney if representing another party
Relevant permits or approvals for new connections
Appointment Scheduling
While walk-in customers are welcome, scheduling an appointment through the call center or mobile application can reduce waiting times and ensure that specialized staff are available to address your specific needs.
Future Developments and Expansion
Ajman Sewerage continues to expand its customer service network to accommodate the growing population and increasing demand for services. The company has projected serving up to 600,000 customers by 2020, with plans for additional service centers and enhanced digital capabilities.
Why Choose Professional Assistance?
While the ajman sewerage customer service office provides excellent direct support, sometimes you may need additional assistance with related services such as property maintenance, cleaning, or preparation for sewerage connections. This is where professional service providers can complement the official services.
Get Professional Support for Your Property Needs
At AMPC (Advanced Maintenance and Property Care), we understand that managing property services across Dubai, Sharjah, and Ajman can be complex. Whether you’re preparing your property for sewerage connection, need deep cleaning services before moving in, or require ongoing maintenance support, our experienced team is here to help.
Contact AMPC today for comprehensive property care services:
đź“Ť Address: England Cluster X-09, Office # 316, International City, Dubai, UAE
đź“ž Phone: (+971) 55-661-0234
📧 Email: info@sofaandcarpetcleaning.com
Our professional team specializes in:
Pre-connection property preparation and cleaning
Post-construction cleanup for new developments
Comprehensive sofa and carpet cleaning services
Property maintenance and upkeep
Move-in/move-out cleaning services
Don’t let property maintenance challenges delay your sewerage connection process. Contact AMPC today and let our experts handle the details while you focus on what matters most. Our commitment to excellence matches the high standards set by Ajman Sewerage’s customer service, ensuring you receive the professional support you deserve.
Call us now at (+971) 55-661-0234 to schedule your consultation and discover how AMPC can make your property management experience seamless and stress-free!
